Refund policy

At MOLLY IN ROSE, your satisfaction matters to us. We want you to feel confident and happy with every purchase. If something isn't quite right, we're here to help. Please review our Return & Refund Policy below before requesting a return.


1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Be unworn, unused, and unwashed.

  • Remain in their original condition with all tags attached.

  • Be free from stains, makeup, perfume, odors, pet hair, or other signs of wear.

  • Be returned with the original packaging when possible.

We reserve the right to decline returns that do not meet these requirements, subject to applicable consumer protection laws.

2. Non-Returnable Items

For hygiene and product-specific reasons, certain items may not be eligible for return, including:

  • Final sale or clearance items marked as non-returnable.

  • Gift cards.

  • Bodysuits, underwear, and lingerie.

  • Swimwear with the hygienic liner removed or damaged.

  • Earrings and other designated hygiene-sensitive accessories.

  • Personalized or custom-made items.

  • Items damaged through misuse, improper care, or normal wear.

Where required by law, applicable consumer rights will take precedence over these exclusions.

3. How to Request a Return

Please contact our Customer Support Team before sending any item back.

Email: info@mollyinrose.com

To help us process your request, please include:

  • Your order number.

  • Your full name and email address used for the purchase.

  • The item or items you wish to return.

  • The reason for the return.

  • Clear photos if the item is damaged, defective, or incorrect.

Once your request has been reviewed and approved, we'll provide the appropriate return instructions. Please do not send items back before receiving authorization.

4. Return Shipping Costs

Unless an item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.

  • Original shipping fees are generally non-refundable unless required by law or the return is due to our error.

  • We recommend using a shipping service with tracking.

  • Customers are responsible for ensuring returned items are packaged securely.

  • If a return is due to an error on our part, please contact us so we can review the issue and provide appropriate instructions.

5. Damaged, Defective, or Incorrect Items

We're sorry if your order arrives with a problem. Please contact us within 7 days of delivery so we can investigate and assist you.

Please provide:

  • Your order number.

  • A brief description of the issue.

  • Photos of the item and any visible damage.

  • Photos of the shipping package and label, if applicable.

Our team will review your information and explain the available resolution, which may include a replacement or refund depending on the circumstances.

6. Refund Processing

Once your returned item has been received and inspected, we'll notify you of the outcome by email.

If your refund is approved:

  • The refund will generally be issued to your original payment method.

  • Please allow 5–10 business days for processing after approval.

  • Your bank or payment provider may require additional time for the funds to appear.

  • Original shipping fees and return shipping costs are generally not refundable unless otherwise required by law or applicable to an error on our part.

If you have not received your refund after the expected processing period, please contact us.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests submitted within 12 hours of placing the order may be eligible for cancellation if fulfillment has not started.

Once an order has entered processing or has shipped, we may be unable to cancel or modify it. If the order can no longer be canceled, you may contact us about return eligibility after delivery.

8. Important Return Information

  • All returns must be approved by our Customer Support Team before shipment.

  • Unauthorized returns may be refused or delayed.

  • Items showing signs of wear, washing, alteration, or damage unrelated to a product defect may not qualify for a refund.

  • Please package your return securely to prevent damage during transit.

  • Return requests are reviewed individually in accordance with this policy and applicable law.

9. Return Address

Our listed business address is for correspondence purposes only and is not a return warehouse.

Please contact us before mailing any return so we can provide the correct return address and instructions.

10. Contact Us

If you have questions about returns, refunds, or an existing order, we're happy to help.

MOLLY IN ROSE

Email: info@mollyinrose.com

Business Address:

15605 Pine St Church Road, VA 23833 United States

Business Correspondence Only – Not a Return Address

Our Customer Support Team typically responds within 24–48 business hours, Monday through Friday.

Thank you for shopping with MOLLY IN ROSE. We appreciate your trust and will do our best to make your experience with us smooth, thoughtful, and reassuring. 🌷